1 year, parts and labour
Warranty
Every PC we build carries 1 year of cover on parts and labour, and we pay the postage both ways. You deal with us rather than the component manufacturers.
We are one workshop, so a claim can take a few days longer than it would at a bigger builder. If you need the machine back by a date, say so when you call.
What's covered
- Any component we supplied that fails in normal use, for 1 year from the delivery date.
- Our labour to diagnose the fault, replace the part and retest the machine.
- Collection from your address and return delivery, both at our cost.
- Faults in the Windows install or the BIOS settings we shipped the machine with.
What isn't
- Accidental damage, liquid damage, and knocks or drops after the machine has been delivered.
- A part you fitted yourself that then takes something else out with it. The rest of the machine stays covered.
- Wear items past their normal life, such as a fan bearing that has gone noisy on a machine years in.
- Overclocking past the settings we shipped, where that is what caused the fault.
Making a claim
- 1. Email gamereadysystemsuk@gmail.com or call 07598 244405 with your order number and what the machine is doing.
- 2. We'll try the quick fixes over email or phone first. A lot of faults turn out to be a driver or a loose cable.
- 3. If it needs the bench, we book a collection and send packing instructions. Keep the original boxes if you can.
- 4. We repair it, run the tests again and ship it back. We tell you which part failed and what went in its place.
This summary sits alongside your statutory rights under the Consumer Rights Act 2015. It does not replace them.